Thank you for choosing the Antigravity Extended Warranty. Before you plan to purchase the service, please be aware of the following terms and conditions (hereinafter referred to as "these Terms"), which clarify the rights and benefits you are entitled to. The Antigravity Extended Warranty is provided by Yingling Innovations Pte. Ltd. (hereinafter collectively referred to as "Antigravity"), and repair services are handled by the official after-sales service center of Antigravity or its designated after-sales service agency.
You confirm and warrant that you purchase the Antigravity Extended Warranty after having fully read, understood, and agreed to all contents of these Terms. If you do not agree to any of the terms or content herein, please do not purchase the Antigravity Extended Warranty. Your purchase of this service shall be deemed as your acceptance and approval of these Terms.
For matters not covered in these Terms regarding product after-sales maintenance, the content of the AFTER-SALES POLICY shall prevail; for content that conflicts with the AFTER-SALES POLICY , the content of these Terms shall prevail.
1. Service Scope
1.1 Service Object
It is determined based on the product to which you have bound the Antigravity Extended Warranty (hereinafter referred to as the "Extended Warranty"). The product types covered by the Extended Warranty, main components, and warranty periods are shown in the following table:
| Antigravity Extended Warranty Product Type | Extended Warranty Service Object | Extended Warranty Period |
|---|---|---|
| Antigravity A1 Drone | Main unit (excluding the battery and other accessories) | 1 year |
| Antigravity Vision Goggles | Goggles (complete unit, excluding the battery and other accessories) | 1 year |
Notes:
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The Extended Warranty is available in three independent SKUs, which you may choose from at the time of purchase: Drone Extended Warranty (extends the warranty of the main unit by one year only), Vision Goggles Extended Warranty (extends the warranty of the goggles by one year only), and Drone +Vision Goggles Extended Warranty (extends the warranty of both the drone and the goggles by one year). Each SKU extends the product's official warranty by one year, and the warranty period is subject to the After-Sales Services Policy on the official website of your country/region.
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The coverage above does not include natural wear and loss of consumables and included accessories such as batteries, propellers, and power adapters; for details, the After-Sales Services Policy shall prevail.
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If you apply for the Extended Warranty service, you need to send back the complete unit of the corresponding covered product. Please note: products that are not official Antigravity products are not within the service scope of the Extended Warranty.
*Official products: refers to genuine products purchased from official Antigravity channels or officially authorized dealer channels.
1.2 Service Period
The one-year extended warranty period commences at 00:00 on the day immediately following the expiration of the official warranty period and concludes at 24:00 on the 365th day; Upon the expiration of this period, the extended warranty service shall automatically terminate.Upon successful purchase, the service is automatically bound to the corresponding product serial number (SN); No manual activation is required. Please refer to the Service Agreement sent to you after the service has been successfully bound for the effective and expiration dates of the Extended Warranty.
1.3 Service Content
If your intended application of the Extended Warranty concerns a service object specified in Section 1.1, and damage occurs due to non-human-caused faults during normal use within the Extended Warranty period, and does not fall under the circumstances described in Section 2.2, you may enjoy free repair services, with unlimited repair attempts and all material and labor costs waived.
In addition, please note the following regarding the Flight Data Analysis Service: this service is not a separately charged value-added benefit, but a technical support service provided by Antigravity free of charge during fault determination and repair services. If a device fault occurs within the validity period of the Extended Warranty, you may obtain this service free of charge, with no separate fees charged.
The specific service details are as follows:
(1) Service Scenarios: You dispute the determination result of the fault cause and claim that the product has a quality issue; flight data analysis is required during repair inspection to determine the root cause of the fault; or a third-party insurance claim is involved and the flight data analysis conclusion is needed as the basis for the claim application.
(2) Service Conditions and Application Method: To use this service, you need to contact official Antigravity customer service during the repair process to submit an application; We will not proactively push this service.
(3) Service Content: Through professional log analysis, we will reconstruct the complete flight process at the time of the accident, precisely locate the root cause of the fault, and provide targeted guidance on subsequent flight operations.
(4) Delivery Method: The analysis conclusion is generally issued within 72 hours after the application is submitted, and communicated by telephone by default (for users in Mainland China) or by email (for overseas users); if you explicitly request a detailed report, we will provide a standardized PDF report containing the flight trajectory, flight status, and analysis conclusions.
(5) Data Compliance: The collection, storage, and use of flight data shall comply with the Antigravity App Privacy Policy (which you can view in the ANTIGRAVITY App by tapping "Settings" - "About Antigravity" - "Privacy Policy" in sequence) and applicable laws and regulations.
(6) Application Frequency: There is no limit on the number of applications for fault determination arising from product quality issues; for repeated applications without reasonable cause, we reserve the right to only provide a basic information reply and will not issue an analysis report again.
1.4 Place of Service Performance
To save your repair costs, the place of performance of the Extended Warranty provided by Antigravity must remain consistent with the place of purchase of the service. The place of purchase is determined by the region you selected when placing the order on the official Antigravity Store (antigravity.tech). If your actual shipping address is inconsistent with your purchase address, you shall bear the shipping cost difference arising from such inconsistency.
2. Service Notes
Please read the following notes carefully so that you can make full use of the Antigravity Extended Warranty.
2.1 Key Notes
(1) The Antigravity Extended Warranty can only be purchased through the official Antigravity Store or official Antigravity customer service channels; no physical card is offered, and the service is not sold through third-party e-commerce or offline channels. Any "Extended Warranty" purchased through non-official channels has nothing to do with Antigravity, and the purchaser shall bear all consequences arising therefrom.
(2) The Antigravity Extended Warranty must be purchased within the product's official warranty period. Within 14 days after the expiration of the product's official warranty, the Extended Warranty may still be purchased, provided that the product SN and warranty status are verified and the manual device verification process of official customer service is completed.
(3) Each Antigravity device may be bound to the Antigravity Extended Warranty only once; repeated purchases and renewals are not supported. Do not repeatedly purchase or bind the Antigravity Extended Warranty for your device.
(4) The serial number (SN) of your Antigravity product and its components is essential information for using the Extended Warranty service. Please keep it properly and never disclose it to others. You shall bear the consequences and liability arising from misuse of device information caused by SN disclosure.
(5) To ensure that you can enjoy the benefits normally, the version of the Extended Warranty you purchase must match the sales region where the Antigravity product was originally purchased (for this purpose, all EU/EEA member states constitute a single sales region; nothing in this clause shall be applied in a manner inconsistent with Regulation (EU) 2018/302).
(6) Due to export control and other reasons, Antigravity may not conduct business or provide repair, warranty, return, or other after-sales services in certain countries or regions. If the product sent for repair, the repair location, or the return address involves any of the aforementioned restricted regions, the Company reserves the right to refuse the order, suspend the service, or adjust the handling plan; any inability to repair or return the product, service delays, return shipping, or related taxes, freight, and customs clearance costs arising therefrom shall be borne by the user.
(7) Some countries or regions impose restrictions on the personal import and export of drones. If cross-border repair is involved, please confirm the local drone import and export policies before shipping. If the drone cannot be shipped back after repair due to policy issues, Antigravity shall not bear the corresponding liability.
(8) If the model or serial number (SN) of the Antigravity product you send for repair does not match the product information recorded in the bound Extended Warranty, or if the relevant information has been altered or is missing and cannot be corroborated by other supporting evidence to confirm that it belongs to the content bound to the Extended Warranty, you will not be eligible for the Extended Warranty service.
2.2 Scenarios Not Covered by the Service
The Antigravity Extended Warranty does not apply to the following damage scenarios caused by non-product-quality issues:
(1) Natural wear, deterioration, and loss of consumables and included accessories such as batteries, propellers, and power adapters (even if packaged with or sold alongside the product);
(2) Damage resulting from disassembly, repair, alteration, or modification of the product without Antigravity's authorization, damage caused by the use of non-original parts, and product damage caused by installation, use, or operation not in accordance with the instructions;
(3) Products that were already damaged or had existing issues rendering them unusable at the time of purchasing/binding the Extended Warranty;
(4) Damage caused by accidental factors such as accidents, abuse, negligence, liquid ingress, drops, collisions, fire, or lightning strikes;
(5) Disruption of the product's normal functioning, or damage to or failure of its data or programs, caused by computer viruses, other malicious code, or similar instructions;
(6) Damage caused by deliberate intentional acts;
(7) Damage to the product caused by renting it out to a third party for profit;
(8) Damage to the product caused by using it in illegal or non-compliant activities;
(9) Electrical, mechanical, or other internal failures caused by traffic accidents, maritime accidents, or natural disasters;
(10) Loss, theft, or robbery of all or part of the product or its components;
(11) Direct or indirect losses resulting from force majeure, including but not limited to war, civil war, riots, revolution, military coup, terrorism, nuclear radiation, nuclear explosion, and other nuclear risks, as well as typhoon, flood, blizzard, tornado, storm, tsunami, subsidence, cliff collapse, avalanche, hail, mudslide, landslide, or sandstorm;
(12) Non-performance-fault needs such as cosmetic wear or cleaning services;
(13) Antigravity reserves the right to unilaterally terminate this service without refunding any fees if any of the following circumstances occurs: the product for which the service is applied was not purchased through official Antigravity or authorized channels; parts outside the coverage scope are sent back; the covered parts for which the service is applied are partially or entirely missing, stolen, robbed, or discarded; the product is deliberately damaged, or the product information cannot be verified due to deliberate intentional acts; unauthorized repair or replacement of parts, or modification or disassembly of the product without official authorization; using the product for illegal or non-compliant activities; transferring the Extended Warranty to a third party. If your actions cause losses to Antigravity, in addition to terminating this service, Antigravity has the right to require you to compensate for all losses suffered thereby;
(14) Exceptions. Mandatory consumer rights unaffected. Nothing in this Section 2.2 limits or excludes any right or remedy you may have under mandatory provisions of applicable law (including, where applicable, the Magnuson-Moss Warranty Act and state law in the United States, and Directive 93/13/EEC in the EU/EEA).
2.3 Antigravity shall not be liable for any of the following losses or expenses:
(1) Any repair request outside the validity period of the Antigravity Extended Warranty;
(2) Any loss, expense, or liability not covered under the Antigravity Extended Warranty service agreement;
(3) Any personal injury and/or property damage and/or any economic loss to you or any other person arising from the use of Antigravity products;
(4) Any loss, expense, or liability arising from repair or return/exchange carried out at locations not designated by Antigravity;
(5) Any indirect or consequential loss or expected profit, or any litigation, arbitration, and related expenses connected to the service liabilities.
3. Service Process
3.1 Service Fee
The fees applicable within the service scope are detailed in the table below. For incidents that fall within the coverage scope but for which you fail to apply due to personal reasons, or cannot apply for or receive service because the coverage period has expired, Antigravity will not issue any refund.
| Service Content | Repair Fee | Logistics Fee |
|---|---|---|
| Performance failure due to non-human-caused damage within the Extended Warranty period | Free repair (all material and labor costs waived, unlimited repair attempts) | Borne by Antigravity (round trip) |
| Damage determined by inspection to be human-caused | Repair fee borne by you, subject to the repair quotation | One-way logistics fee borne by you |
Notes:
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If the inspection determines that both a quality issue and human-caused damage exist, the round-trip shipping costs will still be borne by Antigravity.
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Round-trip shipping costs incurred within the country or region where you apply for the service will be borne by Antigravity. If you wish to return the product across borders or regions, you must obtain Antigravity's consent in advance, and all related customs duties, shipping, and other costs incurred will be borne by you; otherwise, Antigravity reserves the right to refuse to provide the service.
3.2 Preparations
(1) Before applying for the Extended Warranty service, please go to the Antigravity privacy policy page and carefully read the Antigravity Website Privacy Policy. Once you apply for the service, it indicates that you have read, agree to, and will comply with the Privacy Policy, and you authorize the personal and product information you provide to be given to Antigravity and authorize Antigravity to use such information while providing services to you. Personal information includes but is not limited to your name, phone number, email address, and mailing address. Product information includes but is not limited to the product model, product serial number (SN), proof of purchase, and service agreement number.
(2) Before sending your product for repair, please remove the SD card in advance and back up or delete the photos, videos, and other data on the device to avoid data loss during repair and other service scenarios. For returned products or products undergoing repair, Antigravity is not responsible for any loss or damage of any data or information in your product.
(3) Before sending the product back for repair, please properly handle the personalized items and decorations attached to the original product (including but not limited to decorative stickers, paint, etc.). Antigravity shall not be liable for any damage or loss of personalized items and decorations caused during the service process.
(4) Do not send back non-Antigravity products or accessories (e.g., third-party protective films, third-party accessories, etc.). Antigravity shall not be responsible for any damage or loss caused thereby.
(5) When applying for the Extended Warranty repair service, the complete unit must be sent back. If your device fault is unrelated to the battery/SD card, please do not send back the battery/SD card and keep them yourself.
3.3 Service Submission Process
3.3.1 Case Registration
You can submit an after-sales application via any of the following channels:
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Antigravity official website: go to the "Support" page, click "After-Sales Service", and select "SERVICE REQUEST";
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Antigravity App: tap "Me", go to "Support", and select "After-Sales Service",and select "SERVICE REQUEST";
When registering, please select "After-Sales Service Application" as the service type. Choosing self-service repair means that you need to send the product back to Antigravity's official After-Sales Service Center (hereinafter referred to as the "Service Center").
3.3.2 Returning the Product
Please ship the product to the Antigravity-designated repair address within seven (7) working days after submitting the work order. Before sending it back, please confirm that the device serial number (SN) has been bound to the Extended Warranty benefits and is within the validity period of the Extended Warranty.
3.3.3 Product Inspection
Upon receiving the faulty product, the Service Center will inspect the damage of the product for you:
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If the issue falls within the official warranty scope and your product is within the validity period of the Extended Warranty, the Service Center will complete the repair free of charge and return the product to you;
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If the damage is determined by inspection to be human-caused, the Service Center will provide a repair quotation, and you may choose a paid repair or have the product returned to you as you request.
3.3.4 Service Fee Payment
If the damage is determined by inspection to be human-caused, you must pay the corresponding repair fee after confirming the repair plan. The Service Center will complete the repair and dispatch the product within approximately three (3) working days after payment is confirmed (excluding logistics time).
3.3.5 Receiving the Product
After the service is completed, Antigravity will ship the repaired product to you. Products or parts replaced during repair will be bound with a new SN and shall enjoy the same warranty service within the remaining warranty period (including the extended warranty) of the original product.
*After the Service Center receives your product, the inspection will be completed and the product dispatched within approximately seven (7) working days (excluding logistics time). In the event of statutory holidays, natural disasters, or other special circumstances, the service time may be slightly extended, and your understanding is appreciated. You can track the repair progress in real time via "Service Progress Query" on the official website, the App, or the WeChat Official Account.
4. Service Changes / Termination
(1) The Extended Warranty becomes effective upon binding to the corresponding product and is non-transferable. Antigravity reserves the right to verify relevant information during the provision of the service.
(2) Purchased with the device: If the bound product is returned within 7 calendar days of delivery and the Extended Warranty benefits have not been used, the Extended Warranty may be refunded together with the product; if the benefits have been used at the time of the return, no refund will be issued. If the bound product is exchanged within 15 calendar days of delivery, the Extended Warranty may be re-bound to the exchanged product. Within the same order, if the main unit is not returned, has passed its official warranty period, and is within the Extended Warranty period, the Extended Warranty cannot be cancelled/refunded separately.
(3) Separate purchase: For users in Mainland China, if the product is returned within 7 calendar days of delivery, and for users outside Mainland China, within 15 calendar days of delivery, and the Extended Warranty benefits have not been used, a refund may be processed; if the benefits have been used, no refund will be issued. The Extended Warranty purchased through channels other than the official store is irrevocable and non-refundable.
(4) In the event of an exchange due to repair (replacement-based repair), or a change of the product serial number caused by an exchange or repair within the Extended Warranty coverage, the Extended Warranty will be re-bound to the exchanged product, with the validity period carried over accordingly and not recalculated.
(5) The service shall terminate upon expiration of the Extended Warranty period agreed in these Terms, upon your voluntary application to withdraw from the Extended Warranty as confirmed by Antigravity, or upon Antigravity having provided the service to you in accordance with these Terms.
5. Service Information Security
(1) During your purchase of the Extended Warranty, in order to bind your warranty benefits, Antigravity may require you to provide necessary information (including but not limited to your phone number, device serial number, name, and product purchase proof). After collecting this information, Antigravity will not distribute, disclose, sell, or provide it to others without your permission, nor will it be used for any purpose beyond this service.
(2) During the use of your purchased Extended Warranty, in order to verify your warranty coverage, Antigravity may require you to provide necessary information (including but not limited to your phone number, device serial number, name, terminal product, and warranty service purchase proof). You understand and agree that Antigravity will only reference the information you provide during the warranty service period and will delete or anonymize the personal information involved (if any) after the relevant purpose is fulfilled.
(3) Antigravity will use the information you provide solely for the aforementioned purposes and will delete or anonymize the personal information involved (if any) after the relevant purpose is fulfilled. For details on how Antigravity processes your personal information, please refer to the Privacy Policy.
6. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the country where Antigravity products are purchased. Notwithstanding the foregoing, you remain protected by any mandatory provisions under the laws of your country/region of residence. Nothing in these Terms (including the preceding paragraph) shall affect your rights as a consumer to rely on mandatory provisions under local law (including, where applicable, but not limited to, your right to apply the laws of your country/region and seek dispute resolution through relevant consumer protection agencies or courts in your country/region).
Product warranty periods may vary due to the mandatory legal provisions of your country/region. Where the warranty period stipulated by the relevant law is longer than the period listed on the official Antigravity website, the legal provision shall prevail.
7. Others
(1) If you have any questions about these Terms, you may contact Antigravity via online customer service on the official Antigravity website; call the Antigravity customer service hotline: 400-903-1801; or follow the "Antigravity" WeChat Official Account to contact online customer service.
(2) For EU/UK consumers: You have the right to withdraw within 14 days without giving any reason. If you requested the service to begin during the withdrawal period, you shall pay only a proportionate amount for the service already provided.
(3) Savings Clause. If any provision of these Terms conflicts with a mandatory provision of applicable law, or is held invalid or unenforceable, that provision shall apply only to the maximum extent permitted by such law, and the remaining provisions shall remain in full force and effect. This Extended Warranty gives you specific legal rights, and you may also have other rights which vary by country, state or region.
Version No.【V1.0.0】
Update Date: 【27/10/2026】
Effective Date:【28/10/2026】