Question 1

What does the Antigravity Care service include?

Accepted Answer

Antigravity Care Protection includes the following: Product Replacement* If damage or drone loss (flyaway) occurs during normal use or from an accident, you can request a replacement through the Antigravity Care Protection service process. After completion, you will receive a replacement product from Antigravity. The number of available replacements varies between the different service plans: Antigravity Care (1-Year Plan): Two replacements within one year Includes one replacement for a lost drone (flyaway). Antigravity Care (2-Year Plan): Four replacements within two years Includes two replacements for a lost drone (flyaway). *Exclusive to Antigravity Care plans Free Two-Way Shipping Antigravity covers shipping costs both ways for all approved replacement services. 30% Off Repair*: Enjoy 30% off factory repairs, giving you peace of mind while reducing routine maintenance costs. Antigravity Care Protection (1-Year Plan): 1 repair at 30% off during the 1-year service period, with no limit on repair savings. Cannot be combined with replacement benefits. Antigravity Care Protection (2-Year Plan): 2 repairs at 30% off during the 2-year service period, with no limit on repair savings. Cannot be combined with replacement benefits. *Exclusive to Antigravity Care plans. Safe Flyer If you do not use the replacement service within the coverage period of Antigravity Care (2-Year Plan), you will be entitled to renew Antigravity Care (1-Year Plan) at half price upon the expiration of your current 2-Year Plan. Application Scope: Only applicable to Antigravity Care (2-Year Plan). This benefit is not currently available for Antigravity Care (1-Year Plan) or Antigravity Care·Basic. Global Online Service Support The products covered under Antigravity Care Protection can apply for services using the global online service support channels. Products purchased through the official Antigravity Store or authorized retailers, accompanied by valid proof of purchase, are eligible for service worldwide, provided Antigravity technical support determines that the defect falls within the warranty scope. Upon approval, Antigravity will designate an official or authorized service provider to perform the warranty service. The applicable service terms and implementation rules shall follow the laws and regulations of the region where the service is performed.

Question 2

What is covered under Antigravity Care?

Accepted Answer

Antigravity Care Protection provides coverage for product damage resulting from normal use, including: Accidental drops and crashes Water ingress Lost connections leading to unrecoverable drones Natural wear and tear Scenarios not covered include damage caused by intentional misuse, as well as direct or indirect losses due to force majeure events. For full details, please refer to the Terms of Service .

Question 3

How do I purchase Antigravity Care?

Accepted Answer

To purchase Antigravity Care for the first time, the following conditions must be met: The drone must be brand new and unactivated or within the first 48 hours of activation. If your product does not meet these conditions, please contact Antigravity Technical Support to request eligibility. Once approved, you must complete your purchase within 48 hours of receiving the notification.

Question 4

Where is Antigravity Care available?

Accepted Answer

Currently, Antigravity Care is available to customers in Mainland China, United States, Canada, Germany, France, United Kingdom, Italy, Spain, Switzerland, Austria, Netherlands, Belgium, Luxembourg, Sweden, Finland, Norway, Denmark, Iceland, Poland, Czech Republic, Turkey, Romania, Japan, South Korea, Australia, New Zealand, Taiwan (China), Hong Kong (China), Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines. You can check availability in your country on the official Antigravity Store. To ensure full support, Antigravity Care and any corresponding products must be purchased in the same country or region.

Question 5

How can I purchase Antigravity Care?

Accepted Answer

You can purchase Antigravity Care in the following ways: (1) When buying a new product on the official Antigravity Store: Add Antigravity Care (1-Year Plan or 2-Year Plan) to your order during checkout. (2) When purchasing separately on the official Antigravity Store: Enter your product's SN (serial number) and complete verification before purchase. (3) At an official offline store or authorized retailer: Purchase an Antigravity Care (1-Year Plan or 2-Year Plan) physical card. After purchase, follow the included instructions to link Antigravity Care to your product's SN (serial number).

Question 6

I purchased the Antigravity Care service. How can I check my service benefits?

Accepted Answer

You can click here to enter your product's SN (serial number) and view the activation date, binding date, and expiration date of your Antigravity Care service.

Question 7

How do I apply for the Antigravity Care service?

Accepted Answer

(1) You can quickly submit a service request by clicking here . (2) You can also contact our online customer service via the chat window in the lower-right corner of the store page. (3) Alternatively, you can reach us by email at care@antigravity.tech .

Question 8

What is the difference between Antigravity Care and the official warranty?

Accepted Answer

The official warranty provides free repair services for product performance failures caused by non-user factors. The warranty period is one year, and it does not include global warranty coverage. Antigravity Care Protection covers product damage caused by normal use and accidents. You can choose either Antigravity Care or Antigravity Care·Basic. For more details, please contact Antigravity Technical Support.

Question 9

How do I renew Antigravity Care, and what's the criteria?

Accepted Answer

For 1-Year Plan Subscribers If you’ve purchased a 1-year plan for your device, you may renew for an additional 1-year term (2-year plan renewals unavailable) via the Antigravity Official Store within 48 hours after your current plan expires. Maximum accident coverage period after renewal is 2 years. For 2-Year Plan Subscribers If you’ve purchased a 2-year plan for your device and have not applied for any replacements during that term, you qualify for a 50% discount on a 1-year renewal (2-year plan renewals unavailable). Renew via the Antigravity Official Store from 7 calendar days before to 48 hours after your current plan expires. Maximum accident coverage period after renewal is 3 years.

Question 10

How do I use the 30% off repairs benefit?

Accepted Answer

You may submit an after-sales request via the official website and the ship your device to us. After our repair specialist issues a repair quotation, you can choose whether to apply the 30% repair discount. This benefit comes with an independent usage count. It does not consume device replacements and cannot be combined with flyaway or replacement benefits. There is no limit on repair savings. Usage counts: 1-Year Plan includes 1 discounted repair; 2-Year Plan includes 2 discounted repairs.

Antigravity Care

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Antigravity Care 1-Year Plan