After-sales Service
Dealer service request
Back Up Your Data
Submit an Application
Send In Your Device
Repair Phase
Device Returned
Notice
Data backup in advance & disassembly risk
Antigravity may need to disassemble your device during inspection, which could result in data loss. Please back up any onboard photos, videos, and other data before sending the product, as lost data cannot be recovered. In addition, any personalized stickers on the device may be damaged during disassembly and cannot be restored. Please be aware.
Product shipping
To ensure accurate testing and data analysis, please follow the instructions on the repair request page and send the required parts within 15 calendar days after submitting your repair application. To avoid the risk of lost items, do not include third-party accessories, stickers, or personal belongings unrelated to the product.
Maintenance costs
After receiving your product, the Antigravity after-sales service center will conduct a detailed inspection. If repair costs apply, please refer to the quotation details for payment. If no costs apply, the ticket will proceed directly to repair. For any questions regarding costs, please contact our online support or email support.
Shipping costs
If the inspection confirms a non-user-related quality issue, Antigravity will cover round-trip shipping costs.
FAQ
01
How long will the after-sales process take?
After receiving your product, the Antigravity after-sales service center will complete testing and return shipping within approximately 7 business days. If the repair requires payment, it will be completed and shipped within 3 business days after payment is received.
Please note: Service times may be extended in the event of public holidays, natural disasters, or other special circumstances. We appreciate your understanding.
02
The self-service repair process includes
1. Submit application: Provide details about the issue and your personal information. The system will generate a service case for you.
2. Send product: Mail your device to the Antigravity service center, either by scheduling a pickup or sending it yourself. The service center will receive, test, and provide a quotation. Repairs will begin once you approve the quotation and complete payment (if applicable).
3. Repair and return: After the repair is completed, Antigravity will return the repaired or replaced product to you.
4. Warranty coverage: If testing confirms a non-user-related performance failure within the warranty period, the repair or replacement will be provided free of charge.
03
What parts do I need to send back?
Please follow the instructions on the self-service repair application page to see which parts need to be returned.
04
If a part has no serial number, how can I apply for after-sales service?
When returning accessories without a serial number, please provide the drone's serial number.