Thank you for choosing the Antigravity Care Service. Before you purchase the service, please be aware of the following terms and conditions (hereinafter referred to as "these Terms"), which clarify the rights and benefits you are entitled to. The Antigravity Care Service is provided by Yingling Innovations Pte. Ltd. (hereinafter collectively referred to as "Antigravity") and is repaired by the official after-sales service center of Antigravity or designated after-sales service agency.
You confirm and warrant that you purchase / exchange the Antigravity Care Service after having fully read and agreed to all contents of these Terms. If you do not agree to any Terms or content in this notice, please do not purchase or redeem the Antigravity Care Service. Your purchase or redemption of this service shall be deemed as your acceptance and approval of these Terms.
For matters not covered in this clause regarding product after-sales maintenance, the content of the "After-Sales Services Policy" shall prevail; for content that conflicts with the "After-Sales Services Policy", the content of this clause shall prevail.
1. Service Scope
1.1 Service Object
It is determined based on the product to which you have bound the Antigravity Care Service (hereinafter referred to as "Antigravity Care"). The types of products covered by Antigravity Care, specific service objects, and service fees are shown in the following table:
Antigravity Care Service Product Type | Specific Service/Replacement Object | Country | Replacement Service Fee | |
Antigravity A1 | Drone (excluding batteries and other accessories) | Accidental Damage Fee | Flyaway Replacement Fee | |
United States | USD$ 129.99 | USD$ 559.99 | ||
Canada | CAD$ 149.99 | CAD$ 664.99 | ||
United Kingdom | GBP￡99.00 | GBP￡429.00 | ||
Switzerland | EUR€ 115.00 | EUR€ 489.00 | ||
Poland | EUR€ 115.00 | EUR€ 489.00 | ||
Greece | EUR€ 115.00 | EUR€ 489.00 | ||
Norway | EUR€ 119.00 | EUR€ 515.00 | ||
Finland | EUR€ 119.00 | EUR€ 515.00 | ||
Czech | EUR€ 115.00 | EUR€ 489.00 | ||
Netherlands | EUR€ 115.00 | EUR€ 489.00 | ||
Hungary | EUR€ 115.00 | EUR€ 499.00 | ||
Singapore | SGD$ 149.00 | SGD$ 659.00 | ||
Malaysia | USD$ 119.00 | USD$ 509.00 | ||
Thailand | THB 3790 | THB 16500 | ||
Philippines | USD$ 115.00 | USD$ 509.00 | ||
Australia | AUD$ 174.99 | AUD$ 769.99 | ||
New Zealand | NZ$ 199.99 | NZ$ 874.99 | ||
Indonesia | USD$ 119.00 | USD$ 515.00 | ||
UAE | USD$ 119.00 | USD$ 519.00 | ||
Notes:
• Quantity of replacement parts (if applicable) as above: Main unit * 1 (only including the drone, excluding batteries and other accessories)
• If you apply for the Antigravity Care Service, you need to send back the corresponding service object before replacement can be carried out.
Please note: Non-official parts or accessories are not within the service scope of Antigravity Care.
*Official genuine products: refers to [genuine products purchased from official channels such as the Antigravity Store or from authorized retailers.]
1.2 Service Content
All Antigravity Care services are provided by Yingling Innovations Pte. Ltd. or its designated affiliated companies (hereinafter referred to as "Antigravity").
Please refer to the Service Agreement sent to you after the successful binding of the service plan for the effective and expiration dates of Antigravity Care. The validity period for Antigravity Care (1-Year Plan) and Antigravity Care (2-Year Plan) is 12 months and 24 months, and the validity period of the various service benefits included in Antigravity Care is consistent with the validity period of Antigravity Care.
Replacement Service
If Antigravity products specified in the Service Agreement are damaged or flown away during normal use or due to accidents within the validity period, you may obtain a well-functioning product from Antigravity after going through the replacement service procedure.
Service Details | 1-Year Plan | 2-Year Plan |
Service Period | 12 months | 24 months |
Number of Replacements | 2 (including one flyaway replacement) | 4(including two flyaway replacements) |
Replacement Fee | You are required to pay the replacement service fee | |
(1) Effective Date: The service takes effect on the "date of successful service binding". If the purchase channel does not require users to complete service binding by themselves, it shall be based on the "machine activation date."
(2) For services with a service limit, the corresponding service will be deducted after use. After the service is completed, the replacement device will be automatically bound to the Antigravity Care Service of the original product. You can check the remaining service credits on the Antigravity Care Service Query Page.
If your Antigravity Care plan includes Flyaway Replacement, please go to [Device Management] in the app and link your Antigravity account to your drone, Vision goggles, and Grip controller. If your devices are not linked, or if the link is later removed, Flyaway Replacement will not be available in the event of a flyaway.
When applying for Flyaway Replacement, you must submit a Flyaway Drone Report and provide the related flight records. If you are unable to provide these, the Flyaway Replacement service cannot be used. Once the report is submitted, the lost drone will be restricted from further use. After you pay the Flyaway Service Fee, ownership of the lost drone is transferred to Antigravity, and the report submission cannot be withdrawn. If you later recover the drone, please return it to Antigravity for processing.
1.3 Global Warranty
Antigravity products covered under this clause are entitled to global warranty services. Products purchased through the official Antigravity Store or authorized retailers, accompanied by valid proof of purchase, are eligible for service worldwide, provided Antigravity technical support determines that the defect falls within the warranty scope. Upon approval, Antigravity will designate an official or authorized service provider to perform the warranty service. The applicable service terms and implementation rules shall follow the laws and regulations of the region where the service is performed.
2. Service Notes
Please read the following notes carefully to ensure you can fully enjoy the Antigravity Care Service.
2.1 Key Notes
(1) Service Binding
Antigravity Care can only be paired with the products listed in Clause 1.1 that support Antigravity Care pairing and have been activated.
(2) One-Time Pairing
Each Antigravity product can only be paired with Antigravity Care once. If you have already used a service under your Antigravity Care plan and the product's serial number (SN) is later changed, the replacement product will automatically inherit the remaining service balance, validity period, and official warranty of the original product. Please do not purchase or pair Antigravity Care repeatedly for the same product.
(3) Serial Number Protection
Your product's serial number is required to access Antigravity Care. Please keep it private and do not share it with others.
(4) Purchase and Activation
You can activate Antigravity Care in either of the following ways:
• When purchased together with the product: Antigravity Care will be automatically activated and paired when the device is activated.
• When purchased separately within 48 hours of activation: You must provide the product's serial number when purchasing separately.
If the model, serial number (SN), or other information of the product you send for service does not match the details recorded under your paired Antigravity Care plan, or if this information has been altered or lost and cannot be verified, you will not be eligible for Antigravity Care services.
(5) Regional Consistency
To ensure service eligibility, the version of Antigravity Care you purchase must correspond to the region where your Antigravity product was originally purchased.
2.2 Scenarios Not Covered by the Service
The Antigravity Care Service does not cover the following losses, expenses, and liabilities:
(1) Software and Accessories
Damage to software, replaceable parts, or accessories that is not related to hardware failure, even if these items are packaged with or sold alongside the product.
(2) Unauthorized Modification or Misuse
Any damage resulting from disassembly, repair, modification, or alteration of an eligible Antigravity product without Antigravity's authorization; or from incorrect installation, operation, or use not in accordance with official instructions, including but not limited to the use of non-original batteries.
(3) Pre-Existing Damage
Products that were already damaged or defective before purchasing or pairing Antigravity Care.
(4) Viruses or Malicious Code
Damage or malfunction caused by computer viruses, malicious code, or similar software that disrupts normal operation or damages system data.
(5) Data and Program Loss
Loss or damage of data, programs, or software required for basic product functions that are not part of Antigravity Care-eligible products.
(6) Damage Caused Deliberately
Damage caused by deliberate intentional acts.
(7) Flyaway Incidents Without Account Binding
Product loss (flyaway) occurring when the aircraft was not bound to the user's account and remote device (Grip controller or Vision goggles) prior to flight.
(8) Commercial Rental Use
Damage occurring while renting or leasing the product to a third party for profit.
(9) Illegal or Non-compliant Use
Damage resulting from using the product in illegal, prohibited, or non-compliant activities.
(10) Accidents and Natural Disasters
Electrical, mechanical, or internal failures caused by traffic accidents, maritime accidents, natural disasters, or similar events.
(11) Loss or Theft
Loss, theft, or robbery of all or part of the product or its components.
(12) Force Majeure
Direct or indirect losses resulting from force majeure events, including but not limited to war, civil unrest, revolution, military action, terrorism, nuclear radiation or explosion, and natural disasters such as typhoon, flood, blizzard, tornado, storm, tsunami, subsidence, cliff collapse, avalanche, hail, landslide, or sandstorm.
(13) Indirect Losses and Legal Costs
Any indirect or consequential loss, expected profit, or expenses arising from litigation, arbitration, or related claims connected to the services.
3. Service Process
3.1 Service Fees
The fees applicable under this service are detailed in the table below. For incidents that fall within the coverage scope but for which you fail to apply due to personal reasons, or if the protection period has expired, Antigravity will not issue any refund or compensation.
Service Content | Service Fee | Logistics Fee |
Replacement Service | Borne by you | Borne by Antigravity |
(1) Domestic Shipping
Round-trip shipping costs within the country or region where you apply for the above services will be covered by Antigravity.
(2) Non-refundable Cases
If your case falls within the coverage scope but you do not apply for the service due to personal reasons, or cannot apply or receive service because the coverage period has expired, Antigravity will not provide any refund or reimbursement.
(3) Cross-border Returns
If you wish to return products across borders or regions, you must first obtain approval from Antigravity. All related customs duties, shipping, and other associated costs will be borne by you. Without prior approval, Antigravity reserves the right to refuse service.
3.2 Preparations
(1) Review of Privacy Policy
Before applying for Antigravity Care, please review the Antigravity Privacy Policy carefully. By submitting your application, you acknowledge that you have read, understood, and agreed to the Privacy Policy, and you authorize Antigravity to collect and use the personal and product information you provide during the service period.
• Personal information includes but is not limited to your name, phone number, email address, and mailing address.
• Product information includes but is not limited to the product model, serial number (SN), proof of purchase, and service agreement number.
(2) Data Backup
Before sending your product for service, please remove the microSD card and back up or delete all photos, videos, and other data stored on the device. Antigravity is not responsible for any data loss or damage that may occur during repair, replacement, or related service processes.
(3) Personalized Items
Please remove any personal decorations or customizations (including but not limited to stickers, paint, or engravings) before returning your product. Antigravity is not liable for any loss or damage to such items during the service process.
(4) Third-party Accessories
Do not send any non-Antigravity products or accessories (e.g., screen protectors, mobile phones, third-party selfie sticks) with your device. Antigravity is not responsible for any loss or damage to items not belonging to the original product.
(5) Battery Removal
Please remove the battery before sending your product for repair. Antigravity will not be responsible for any loss or damage resulting from failure to do so.
3.3 Service Submission Process
3.3.1 Self-service Repair
1. Case Registration
You can submit an after-sales application via the After-Sales Application page on the official Antigravity website.
When registering, select "After-Sales Service Application" as the service type. Choosing self-service repair means that you must send the damaged product to Antigravity's official After-Sales Service Center. Once the Service Center confirms the product's condition, you may then decide whether to use Antigravity Care.
2. Returning the Product
Please ship the product to the designated Antigravity repair address within seven (7) working days after submitting the work order.
• If you are applying for a replacement service, you must return the damaged components corresponding to each covered item in full.
• If the drone has been lost, there is no need to send back the original unit; instead, complete the loss certification process according to the provided guidelines. After certification, the drone will be permanently deactivated, and ownership will transfer to Antigravity.
3. Damage Assessment
After receiving the product, the After-Sales Service Center will inspect and assess the damage:
• If the issue falls within the official warranty scope and your product is still under warranty, Antigravity will complete the repair and return the product to you free of charge. You agree that ownership of any replaced or damaged parts shall transfer to Antigravity.
• If the issue is not covered under the official warranty, the Service Center will issue a repair quotation and proceed through the standard after-sales process, or return the product to you as requested.
4. Service Fee Payment
Once you confirm the use of Antigravity Care and the specific service type, you must pay the corresponding replacement service fee.
5. Service Provision
Upon receiving payment, Antigravity will perform the corresponding service and reclaim your original product as proof of service fulfillment.
In after-sales scenarios covered by the official warranty, repairs will be provided free of charge during the warranty period (or extended warranty period, if applicable). If the case is not covered, you may choose a paid repair option.
6. Receiving the Product
After the service is completed, Antigravity will ship the replacement product to you. The replacement device will automatically be paired with your existing Antigravity Care plan and inherit the remaining validity period and official warranty of the original product.
1.3.3.2 Express Replacement Service
1. Submitting a Service Request
(1) Please complete and submit the relevant information on the application interface.
(2) When applying for Antigravity Care, please ensure the product serial number entered is accurate. Do not deface, alter, or replace the product serial number. Should an incorrect serial number be provided, the application cannot be processed.
(3) Should the product details submitted via the system (including but not limited to the device itself and its SN code) differ from the physical product received, Antigravity reserves the right to refuse service provision and return your product. You shall bear all associated costs incurred as a result.
2. Confirming Payment and Fulfilment
(1) Please verify that the information provided in the system is correct. Once the service application is confirmed and submitted, if the replacement device is at the dispatch stage, your service cannot be cancelled or altered. Antigravity will directly deduct the remaining replacement attempts, with no possibility of a refund.
(2) Upon confirming use of the Care service, Antigravity shall not determine liability. Upon receipt of the replacement product, the returned old device shall be deemed the property of Antigravity. You shall have no right to make any claims regarding this device, including but not limited to fault diagnosis, damage assessment, or valuation.
(3) Abnormal devices are ineligible for the Antigravity Care Service. Abnormal devices include, but are not limited to: lost devices; counterfeits; devices with unauthorised disassembly of the chassis or battery; devices with altered serial numbers; devices flagged as lost; devices containing non-original manufacturer accessories. Furthermore, should any unresolved or suspected abnormal service cases exist under your account, purchased Antigravity Care, or associated accounts—such as bulk replacement requests or return of abnormal parcels—Antigravity reserves the right to unilaterally terminate your service.
3. Pre-dispatch Equipment Inspection
(1) Do not return the battery to prevent accidents during transit. Antigravity shall not be held liable for any resulting losses.
(2) Do not return the SD card. Should the repair necessitate the SD card's return, ensure all data is backed up beforehand. Given the possibility of Antigravity accessing your data during inspection or repair services, we recommend deleting information from the storage card or removing the SD card entirely. Antigravity shall not be liable for any data loss or other issues arising solely from your actions, beyond the scope of applicable legal requirements.
(3) Prior to returning the product for repair, please remove any personalised items or decorations attached to the original product (including but not limited to decorative stickers, paintwork, etc.). Antigravity shall not be held liable for any damage or loss to such personalised items or decorations occurring during the service process.
(4) Do not return non-Antigravity products or accessories (such as protective films, tempered glass screens, mobile phones, third-party selfie sticks, etc.). Antigravity shall bear no responsibility for any damage or loss resulting therefrom.
(5) Should you request replacement with a brand-new standard kit, please return the complete set of camera and accessories requiring replacement. Otherwise, replacement will be limited to the corresponding new main unit or new main unit plus new battery by default.
4. Dispatching Original Equipment
(1) The Antigravity Care accepts only designated courier services. Should the designated courier not cover your area, please utilise the self-service repair submission or arrange postal dispatch independently. Enter the tracking number on our official website to enable logistics tracking. Any costs incurred for declared value insurance shall be borne by you.
(2) As third-party couriers handle product shipments, any losses incurred during transit due to courier negligence must be claimed directly from the logistics provider. Antigravity shall bear no responsibility.
(3) Cross-border returns require prior Antigravity authorisation, with all associated customs duties and clearance fees borne by the customer.
*Please dispatch your product promptly after submitting your service request. Should special circumstances arise, contact customer service via the official website.
5. Return of Replacement Device and Acceptance
(1) Replacement products will be dispatched to the delivery address you provided. Any losses arising from incorrect delivery address or contact number details, or refusal of delivery by the recipient, shall be borne solely by you.
(2) To safeguard your rights, please inspect the product for any damage (including logistics-related damage) upon receipt. Should any abnormalities be found, in accordance with the logistics provider's claims management process, please contact the Antigravity After-Sales Service Centre within 24 hours of signing for the delivery. Failure to do so will be deemed as your acceptance that the product is undamaged and functioning normally, and no claims will be processed thereafter.
4. Service Changes / Termination
1. Antigravity Care services become effective upon binding to the corresponding product and are non-transferable. Antigravity reserves the right to verify relevant information during service provision.
2. If a product linked to Antigravity Care is returned within 7 days of delivery or exchanged within 15 days, the Antigravity Care service may be returned or re-linked to the exchanged product, unless the service has been used within 7 calendar days of the linked product's purchase.
3. Antigravity reserves the right to refuse service if the product linked to Antigravity Care was not purchased through official Antigravity or authorized channels.
4. If a product's serial number changes due to an exchange or repair outside the scope of Antigravity Care, you may contact customer service to re-link the new serial number. The remaining repair count and validity period of the original Antigravity Care service will be transferred to the new product.
5. Antigravity Care service shall terminate upon expiration of the validity period specified in these terms, exhaustion of service usage without renewal, or completion of services provided by Antigravity in accordance with these terms.
6. Antigravity Care services are non-transferable. You may not assign rights or obligations under this service plan, and Antigravity reserves the right to verify relevant information during service provision.
5. Service Information Security
1. During your purchase of warranty services, Antigravity may require you to provide necessary information (including but not limited to your phone number, device serial number, name, and proof of purchase) to bind your warranty benefits. After collecting this information, Antigravity will not distribute, disclose, sell, or provide it to others without your permission, nor will it be used for purposes beyond this service.
2. During the use of your purchased warranty service, Antigravity may require you to provide necessary information (including but not limited to your phone number, device serial number, name, terminal product, and warranty service purchase proof) to verify your warranty coverage. You understand and agree that Antigravity will only reference the information you provide during the warranty service period and will delete or anonymize any personal information (if applicable) after the relevant purpose is fulfilled.
3. Antigravity will use the information you provide solely for the aforementioned purposes. After fulfilling the relevant purpose, any personal information involved (if any) will be deleted or anonymized. For details on how Antigravity processes your personal information, please refer to the Privacy Policy.
6. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the country where Antigravity products are purchased. Notwithstanding the foregoing, you remain protected by any mandatory provisions under the laws of your country/region of residence. Nothing in these Terms (including the preceding paragraph) shall affect your rights as a consumer to rely on mandatory provisions under local law (including, where applicable, but not limited to, your right to apply the laws of your country/region and seek dispute resolution through relevant consumer protection agencies or courts in your country/region).
Others
(1) If you have any questions about these Terms, please contact Antigravity through online customer service on the Antigravity platform, or by emailing the official customer service address.
(2) These Terms were last updated and take effect on 21/10/2025.