++➢ Repair Service Terms++

The repair service allows you to independently submit a repair or exchange request and send the product to the Antigravity Service Center. By submitting a repair request, you confirm that you have read and agree to these Terms (hereinafter referred to as “the Terms”). Please read them carefully. If you do not agree with any part of the Terms, please refrain from using Antigravity's repair services. Any matters not covered in the Terms will be governed by the After-Sales Service Policy. In the event of any conflict between the Terms and the After-Sales Service Policy, the Terms shall prevail.

Before Applying for Repair

1. By providing your personal information (including but not limited to your name, phone number, and address) to Antigravity, you authorize Antigravity to collect, process, and use this information in accordance with the Antigravity Privacy Policy. For detailed information on how your data is processed and protected, please refer to the Privacy Policy.

2. You acknowledge and agree that, where necessary and without alternatives, Antigravity may access, analyze, and use information stored on your device to investigate product issues and determine liability for damage. This data may include device settings, photos, videos, and data files from third-party software. We strongly recommend backing up and deleting your data to prevent unintended disclosure.

3. If self-disassembly of Antigravity products leads to malfunctions during the warranty period, or if self-repairs render the product irreparable, Antigravity reserves the right to deny free repair services under the After-Sales Service Policy and will charge repair fees.

4. If the camera or related accessories are severely damaged beyond repair, Antigravity will not provide repair services. We will notify you by phone or email to explain the condition and offer alternatives. If you do not accept these, the product will be returned to you, and you will be responsible for shipping fees.

5. Repairs involving disassembly may damage surface stickers and protective films. By submitting a repair request, you agree that Antigravity is not liable for such damage incurred during repair.

++Precautions++

1. Data Backup

Before sending your product for repair, back up and erase all data stored on the device, including photos, videos, third-party software, and software packages. You understand and agree that during inspection or repair, all data may be erased. If you fail to back up or delete your information, Antigravity will take reasonable measures to protect it, but does not guarantee protection beyond what is permitted by law.

2. Repair Request Submission

When submitting a repair request, clearly describe any performance issues and note any physical damage. This helps engineers quickly identify and address the problem. The final inspection results will be based on the actual product received.

3. Pre-Shipping Product Inspection

(1) If the battery shows swelling, external damage, leakage, or water ingress, do not return it due to safety risks in transport. Antigravity is not liable for losses caused by such incidents. Batteries returned in this condition will be disposed of and not returned.

(2) Do not send the SD card with your device, as repairs may cause data loss. If repair requires the SD card, back up your data beforehand. Antigravity may need to access your card during inspection; therefore, delete data or remove the card. Antigravity is not responsible for data loss beyond legal requirements.

(3) Remove all personal items or decorations (e.g., stickers, paint) before sending the product. Antigravity is not responsible for damage or loss of such items.

(4) Do not send non-Antigravity products or accessories (e.g., screen protectors, phones, third-party selfie sticks). Antigravity is not responsible for these items.

(5) If the repair involves an exchange, send back the complete drone set, including all parts and accessories to be replaced.

4. Shipping

(1) Package the product securely according to Antigravity's return instructions and include all required information before handing it to the courier. Antigravity is not responsible for losses caused by failure to follow instructions.

*Cross-border shipments require Antigravity's prior approval. You are responsible for customs duties and clearance fees.

(2) You are responsible for shipping insurance costs. Antigravity will not accept cash-on-delivery shipments or pickups.

(3) Antigravity uses third-party couriers for repair shipments and is not liable for any loss or damage caused by the courier. Such issues must be resolved directly with the courier.

Please ship the product within 15 business days of submitting the repair request; otherwise, the request will expire. If you have special circumstances, contact customer service via the official website or email.

5. Repair and Payment

(1) To ensure optimal performance and safety, and to eliminate issues caused by outdated firmware, Antigravity will update your product firmware to the latest version free of charge during inspection or repair.

(2) Confirm whether you agree to the repair within 30 calendar days of receiving the quotation. If you decline, Antigravity will return the original device to the address provided, and you will be responsible for shipping fees.

6. Product Return

(1) If the address provided is incorrect or delivery is refused, you are responsible for any resulting loss.

(2) If Antigravity cannot contact you via the information provided, and the package is undeliverable or returned, or if your request remains unpaid for a prolonged period, Antigravity will store the product for 60 calendar days from the last contact attempt or return date. After this period, storage fees of US$15 per day will apply. Once storage fees equal the residual value of the product, Antigravity reserves the right to dispose of it. Residual value = Original Price – Repair Costs.

7. Receiving Your Product

Inspect the product upon receipt to ensure it is intact. If damage is found, contact Antigravity within 24 hours and follow the courier's claims process. If no claim is made within 24 hours, the product will be considered undamaged and functioning normally, and no further claims will be accepted.

The repair period may be extended under the following circumstances:

(1) Extended shipping times due to transportation, customs, or other force majeure factors;

(2) Shortage of repair materials at the service center. Customers will be notified and may choose alternatives or wait;

(3) Delays in customer response when engineers request additional information;

(4) Peak maintenance periods causing delays.

Thank you for your understanding of any inconvenience caused by extended repair periods.